Policies

Last Updated: October 17, 2025

These policies govern your use of MeasurePRO and the services provided by SolTecInnovation. By using our application, you agree to comply with these policies. Please read them carefully.

Refund Policy

MeasurePRO is sold as a complete hardware and software package with quote-based pricing per fleet or project. Refund, return, and cancellation terms are defined in your purchase agreement or quotation — the signed agreement is the authoritative source for the commercial terms that apply to your order.

Questions about your order or agreement? Email us at Info@SolTecInnovation.com with your order reference and we will review your request.

Acceptable Usage Policy

You agree to use MeasurePRO in compliance with all applicable laws and regulations. The following activities are prohibited:

Prohibited Activities

  • Using the service for any unlawful purpose or in violation of any local, state, national, or international law
  • Attempting to gain unauthorized access to our systems, servers, or networks
  • Interfering with or disrupting the service or servers connected to the service
  • Reverse engineering, decompiling, or disassembling the software
  • Sharing your account credentials with unauthorized users
  • Using the service to transmit malware, viruses, or harmful code
  • Scraping, data mining, or harvesting data from the service without permission
  • Reselling or redistributing the service without authorization

Permitted Use

  • Professional measurement and surveying activities
  • Legitimate business and commercial applications
  • Educational and research purposes
  • Personal projects and non-commercial use

Violation Consequences: Violation of this policy may result in suspension or termination of your account, subject to the terms of your agreement.

Data Retention Policy

Survey, measurement, and account data are retained while your account is active so your route history remains available to your team. Retention and deletion timelines after account closure, and any records we must keep for legal or tax compliance, are governed by your agreement and applicable law.

Data Export

You can export your data at any time through the application. We provide data in standard formats (CSV, JSON, GeoJSON) for easy migration to other systems.

Data Deletion Request: To request immediate deletion of your data, contact us at Info@SolTecInnovation.com

Support Policy

Support and training are part of every MeasurePRO package. Customers reach the team by email for hardware, software, and workflow questions; specific response commitments, support hours, and any enhanced support options are defined in your agreement.

What We Support

  • Software bugs and technical issues
  • Feature guidance and best practices
  • Account and billing questions
  • Data export and migration assistance
  • Integration and setup help
  • Performance optimization guidance

Out of Scope

  • Custom development or modifications
  • Third-party hardware troubleshooting (laser devices, GPS units)
  • General IT support unrelated to MeasurePRO
  • Data recovery from unauthorized modifications

Contact Support:
Email: Info@SolTecInnovation.com
Website: Soltecinnovation.com

Updates and Maintenance

Software Updates

  • The MeasurePRO application receives updates through its built-in automatic update mechanism
  • Critical security patches are prioritized and released as needed
  • Update entitlements for your license are defined in your agreement

Scheduled Maintenance

  • Cloud services may undergo scheduled maintenance; we aim to notify users in advance
  • Emergency maintenance is performed as needed with minimal notice
  • MeasurePRO itself works fully offline in the field, so maintenance does not interrupt capture

Questions About Our Policies?

If you have any questions or concerns about these policies, please don't hesitate to contact us:

Company: SolTecInnovation

Website: Soltecinnovation.com

Email: Info@SolTecInnovation.com

Contact Support
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